Archive | Ask the Experts

Support vital for franchise success

Franchisor support and infrastructure form the backbone of franchising and provide an ideal mechanism to reduce the risk of business failure. The latest Franchise Association of South Africa (Fasa) survey results show that 72% of franchisees rated their relationship with the franchisor as good. While much of this is attributed to marketing and training, support […]

Continue Reading

Who Wins When A Franchisor Discounts Products?

The Management Service Fee, also referred to as Royalties, is an ongoing payment, usually monthly, from the franchisee to the franchisor, for ongoing training, support, product development, new strategies etc. from the franchisor. There are different ways that the Management Service Fee may be calculated but the most common is a percentage of the franchisee’s […]

Continue Reading

10 Tips to Rescue Your Brand from the Brink

Here’s how to design your brand’s turnaround—from the leaders who have directed their own impressive resurrections. KFC and Saladworks have fine-tuned their concepts after falling on hard times.   The Great Recession may be nearly a decade behind us, but leaders in the restaurant industry still can’t forget how it brought many brands—even the biggest […]

Continue Reading

3 Ways communication helps you run your franchise better

Managing your business as an independent owner may have been challenging at the beginning, but – as you’ve come to realise – the successful operation of a franchise network requires an extended set of skills. “When it comes to a multi-location business such as a franchise, effective communication is vital,” says Dani Peleva, Managing Director […]

Continue Reading

Are Your Franchisees Your Best Salespeople?

With the introduction of the Consumer Protection Act, 68 of 2008 in 2011, prospective franchisees are entitled to contact any of the existing franchisees, or alternatively visit any of the outlets operated by a current franchisee to assess the information disclosed by the franchisor and the franchise opportunity offered by it. With this in mind, […]

Continue Reading