Archive | Franchising

It’s all about the customer

One of the most important factors which has a vital effect on the growth of your franchise, is SERVICE DELIVERY. Service delivery starts with communication because by communicating you are delivering a service. When customers experience great service they feel that you care about developing a long-term relationship and that it means more than just […]

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Benefits of being in franchising

We asked Vera Valasis, FASA’s Executive Director to give some tips to aspiring franchisors/franchisees – and this is what she advises … Potential franchisors Not every single business concept or idea is franchisable. Don’t franchise your business unless you have a good financial track record of the performance of the business in a number of […]

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The six stages of franchise relationships

Greg Nathan is the Founder and Chairman of  The Franchise Relationships Institute and has defined six distinctive stages of franchise relationships. If you have a commitment to your business and are prepared to work through the ups and downs of life as a franchisee you will travel through six distinct stages. Some people move through these […]

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Opportunities aplenty in franchise space – not for sissies

The are plenty of business opportunities in the franchising sector.  Image: ALAN EASON/Daily Dispatch BY MPHO SIBANYONI Could franchising be the next big push to lift our ailing economy? Statistics show buying into a franchise is increasingly becoming a lucrative investment for many of the previously marginalised. It is also a huge job creator, with each […]

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Starbucks’ expansion runs out of steam in South Africa

High operating costs and tight customer budgets have left US coffee giant Starbucks needing a caffeine hit. High operating costs and tight customer budgets have left US coffee giant Starbucks needing a caffeine hit after it abandoned ambitious expansion plans in South Africa – seen as a foothold for the continent. Starbucks looked set to take the […]

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