Archive | Ask the Experts

Why change is good for business

They say change is as good as a holiday. In the case of The Fish & Chip Co., it’s as good as a menu overhaul. As of April 2014, The Fish & Chip Co. added even more ‘Hot and A lot’ value to the plates and pockets of their customers by refreshing their menu with […]

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The Five Qualities of Charismatic Franchisees

Bronwyn Oliveira, brand manager of Maxi’s, the franchisor of a nationwide chain of family restaurants, discusses the three qualities of likable franchisees and what makes them successful in business.         Oprah Winfrey, Steve Jobs, Peter Jones and Cyril Ramaphosa all clearly have it. You won’t be wrong if you answered money but they also all have […]

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The difference between knowing and understanding a customer

The idea of knowing and understanding something might seem similar, reality is though that both these terms have different meanings and need to be viewed as separate concepts. This is especially true in business and franchising in particular, as the distinction between knowing and understanding could mean the difference between simply acquiring and actually retaining […]

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The business of good time management

It is said when you own your own business that ‘time is money’, and that the amount of time you put in will determine the amount of profit you make. Time management in business is, however, one of the most challenging aspects when running a business, with many owners struggling to strike a balance between […]

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A business plan means business

When starting a business there are many factors that come into play that need to be analysed to ensure its success. Price, place, promotion and product are but some of the important aspects in the business mix that need to be planned and executed meticulously. In the flurry of dynamics to consider, many entrepreneurs tend […]

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Gearing staff up for the festive season

Bronwyn Oliveira, Brand Manager of Maxi’s, a family restaurant chain that forms part of the Taste Holdings group, explains why franchisees need to get their staff ready and motivated for the festive season hustle and bustle. As Christmas edges closer, people eagerly count down the last few days of the year until the festive season […]

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