Archive | Ask the Experts

Is your focus on the right place in your business?

Many small business owners, including those in franchising, are faced with so many different business elements to manage that they often tend to place too much of an emphasis on one area. While it is important to spend quantity and quality time to develop a specific business element, entrepreneurs cannot put all their efforts into […]

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The anatomy of a good manager

In most businesses, proper management is a complex task. Why? Because managers need to be hands on, dedicated workers that are able to effectively wear many hats and juggle many tasks – all while ensuring the ultimate success of the business that they have been made responsible for. In the franchising system, even though the […]

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The top predictors of success in business

The prospect of starting a business is always an exciting one. When starting out, hopes are high, goals are set and entrepreneurs are eager to turn the business into a lucrative empire that will exceed their wildest dreams. The reality is, however, that there really is no crystal ball that can share revelations on a […]

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Shabba Talks About Striking The Balance In Business

In business, balance is everything. Aside from ensuring that your accounts balance, making sure that your business and the other activities that fill up your daily life are also balanced is crucial. This is especially true in franchising. While there are many franchisees who commit their time solely to their franchised business, there are others […]

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What makes a restaurant franchise great?

Fast food has been around for as long as most people can remember. With so many choices of fast food, you do not have to go far to find something you would like to eat. The fast food market is therefore very competitive and brands spend millions on marketing to ensure that people choose their […]

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Why change is good for business

They say change is as good as a holiday. In the case of The Fish & Chip Co., it’s as good as a menu overhaul. As of April 2014, The Fish & Chip Co. added even more ‘Hot and A lot’ value to the plates and pockets of their customers by refreshing their menu with […]

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The Five Qualities of Charismatic Franchisees

Bronwyn Oliveira, brand manager of Maxi’s, the franchisor of a nationwide chain of family restaurants, discusses the three qualities of likable franchisees and what makes them successful in business.         Oprah Winfrey, Steve Jobs, Peter Jones and Cyril Ramaphosa all clearly have it. You won’t be wrong if you answered money but they also all have […]

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The difference between knowing and understanding a customer

The idea of knowing and understanding something might seem similar, reality is though that both these terms have different meanings and need to be viewed as separate concepts. This is especially true in business and franchising in particular, as the distinction between knowing and understanding could mean the difference between simply acquiring and actually retaining […]

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