A positive customer experience is the exceptional service and/or products that your franchise provides, that meets or exceeds your customer’s expectations, thereby increasing customer satisfaction, loyalty and advocacy.
A franchise cannot exist without its customers. By customers having a positive experience, your franchise will win new customers and perhaps more importantly, customers will become loyal providing repeat and additional business. Simply put, happy customers remain loyal and loyal customers are priceless.
If you treat your customers poorly, they are more likely to leave. This is why your franchise must deliver a positive customer experience consistently to outperform your competition.
Customer expectations are higher than ever and word of mouth travels fast. As the customer becomes even more empowered, it increases the importance of the positive customer experience.
A positive customer experience is an area that needs constant nurturing and care. With a greater focus on a positive customer experience, your franchise will realise a positive impact on customer loyalty, higher retention and increased revenues.
Delivering a consistent positive customer experience is a key differentiator, giving your franchise a competitive advantage in making it the preferred business that customers will want to support.
IS YOUR FRANCHISE PROVIDING A CONSISTENT POSITIVE CUSTOMER EXPERIENCE – EVERY TIME?
Yours in franchising,
SA Franchise Brands